A framework for identifying resources spent to prevent quality problems, evaluate conformance, and address failures found before or after delivery.
Meaning and boundaries
Cost of quality includes prevention and appraisal as well as failure costs; it is broader than scrap or repair expense alone.
Why it matters in glass restoration
Compare restoration options using actual inspection, labor, consumable, rework and replacement costs rather than an unsupported savings percentage.
Related terms
References
Supplemental industry glossary · GRI-001 · Source package a011-ap