The elapsed time between defined start and finish events, such as placing an order and receiving the required product or completing the requested work.
Meaning and boundaries
Always identify the endpoints. Lead time includes relevant waiting and delivery steps and is different from the measured cycle time of one operation.
Why it matters in glass restoration
Compare actual assessment, scheduling and completion timelines with actual procurement and installation timelines; do not promise a fixed time saving.
Related terms
References
Supplemental industry glossary · GRI-007 · Source package a011-ap